Good Merchandise within 30 Days (Order Error): Within 30 days of purchase, if you have decided you no longer need the product, complete the form below, and we will provide you with return instructions. Here are a couple points regarding good merchandise returns:
- The product must be in its original box (with all contents), and in saleable condition.
- If this is a special order item, we may need to assess a restocking fee.
- Once the product is inspected, we will deduct the shipping cost from the refund.
- Non-returnable Items: Nutrients, Soils & Media, Pesticides, Insecticides
Good Merchandise 31+ Days (Order Error): Beyond 30 days of purchase, if you have decided you no longer need the product, complete the form below, and we will provide you with return instructions.
- The product must be in its original box (with all contents), and in saleable condition.
- Because the order is beyond 30 days, we assess a 15% restocking fee. The fee will be deducted from the refund once the returned product has been received/inspected.
- We will deduct the shipping cost from the final refund, once the product is inspected.
- Non-returnable Items: Nutrients, Soils & Media, Pesticides, Insecticides
Good Merchandise Return (Pick Error): If you were shipped the wrong product, we'll make it right with a replacement or refund. Below, fill out the form if you received a different item than you ordered. We’ll get a replacement order processed, and shipped immediately.
Thank you and happy growing!
